Common Questions

Why my app keep crashing on donation options screen?

Make sure your card reader is up to date from the connect card reader screen.

Does the table need an internet connection?

Yes the table need an active intnetnet connection

Why am i seeing a lot of Unsuccessful Sale in the SumUp Dashboard?

If you are seeing this icon dont worry this happen when you test an amount but dont complete the transaction.

Why is my jukebox page showing showing webpage no available?

If you the screen is showing, net::ERR_CLEARTEXT_NOT_PERMITTED. This a know probem, just drop us your fpp ip address and will add it to list a vaild address. Note once we have added your fpp ip address you will have to update the app for it to work.

Why is my options screen keep crashing when your open it?

Please make sure your card reader has the lastest firmware. You can update the firmware from the connect card screen. If you can't get that screen you can update the reader from the official sumup app.

How do i waterproof the table?

There is a number of options here, some people have mounted the table in a box. Some peole have used waterproof table cases

How do i lock down the table so please don't play with it?

To stop your guests getting out of the app and getting to the main table you need to kiosk app. I recommend Fully Single App Kiosk from the google play store.

What is the recommend header image size from donation screen?

Info comming